WiFi is 1-2mbps

[Ayano]

Very slow.

[elderwandninja]

Has this just happened or an ongoing issue? It sounds like a fault that needs reporting tbh

[Ayano]

Have reported and they said to "stabilize" the network it will take 10-14days. I'm paying for 34GBP for max of 60mbps. I might switch the network to Virgin.

[Chrisee]

@Ayano you have 31 day cooling off period for a new connection. However be careful if measuring speeds over wifi as you often dont end up measuring the wifi speed in your home which isnt guaranteed - check the speed shown in the Connection Check in the My Sky app which is what drives the guarantee.

If you have a black Sky hub post its connection stats so forum members can give you an idea of the issue see Sky Hub statistics