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Discussion topic: WiFi down

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This message was authored by: Timjacob

WiFi down

I have tried turning router box on and of a few times leaving it off for min at a time. WiFi still not working. Cables are fine, have not moved any equipment. 

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This message was authored by: Chrisee

Re: WiFi down

Posted by a Superuser, not a Sky employee. Find out more

@Timjacob standard advice is to check the lights on the the hub -see https://www.sky.com/help/articles/hub-lights-explained-start - If they show the hub has lost connection to the line and a simple reboot doesn't sort the issue is to log into the My Sky app and see if the service checker tells you Sky are aware of a fault affecting your line. Don't worry if it says everything is fine as that was the position when it last tested the service.

 

If it doesnt tell you it's a known fault call Sky their lines are open from 8am to 9pm 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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