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Discussion topic: WiFi disconnecting repeatedly

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This message was authored by: Spectre5

WiFi disconnecting repeatedly

Last couple of days wifi is repeatedly disconnecting for no apparent reason. Not received any communication about a fault.

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This message was authored by: Chrisee

Re: WiFi disconnecting repeatedly

Posted by a Superuser, not a Sky employee. Find out more

@Spectre5 Sky like most other isps do not proactively notify domestic customers of faults. The service checker in the My Sky app will tell you if Sky are aware of an issue which is unlikely in your case from the description. Line drops are usually down to issues with your line especially if you are still on partial fibre. So using a copper wire for the connection from the exchange.

 

Thecservicecchecker may offer support ifvtge number of drops is in double figures per day or you can ring Sky and see what they say. However what happens isnt down the Sky in most cases as Openreach only send engineers out where their automatic systems have reached their limit. The most likely cause is the recent heavy rain.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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