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Discussion topic: Disabled my WiFi

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This message was authored by: Jackw4

Disabled my WiFi

My connection was poor so I disabled my WiFi on mysky app to restart it to see if that worked  (I have sky stream) now I can't connect back to anyning. I.e iPhone, sky stream and PlayStation. What can I do to fix it 

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This message was authored by: TimmyBGood

Re: Disabled my WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Jackw4 wrote:

My connection was poor so I disabled my WiFi on mysky app 


Presumably that was on a Max Hub.  Logically it's quite difficult to use a wireless device for anything once WiFi is disabled, so if you don't have any devices capable of an ethernet connection you'll need to hardware reset the Hub to re-enable WiFi.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Jackw4

Re: Disabled my WiFi

How do I do that?

This message was authored by: TimmyBGood

Re: Disabled my WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Jackw4 

 

Press and hold the WPS button on the side until the LED flashes, and then release it.

 

This takes at least 10 seconds. 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Michael123abc

Re: Disabled my WiFi

I've also disabled my WiFi using the my sky app. I've connected to my hub via ethernet. How do I enable my WiFi again? 

This message was authored by: Becky138

Re: Disabled my WiFi

Omg I've just done this, trying to outsmart my son. Now can't reconnect anything 

This message was authored by: Chrisee

Re: Disabled my WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Becky138 to reset the white hubs  press and hold the WPS button in for up to 30 seconds until the led flashes green. You can also access the hub's settings in the My Sky app  by using a mobile connection.

 

If you have a black hub press and hold in the reset pin until the power led flashes the release which takes up to 20 seconds..

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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