Same here, in Notts. The most frustrating thing for me is that the service checker is happily saying all good and won't let me report a fault but the TV is taking me to the Sky 'let's fix the issue'
What is the service checker actually checking??
Some of us work during the night and I don't fancy dragging myself and laptop to Mcdonalds at almost 2.00am 😡
Posted by a Superuser, not a Sky employee. Find out more
When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. It has to be done at sometime so better at 1am than 1pm.
If your broadband isn’t working after 7am use this link to check to see if there are any problems or outages nearby. https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
If there is essential maintenance, a planned engineering works notice should be posted somewhere on the service checker.
You provide the same information in your responses which some people may find helpful but actually most people will have already tried this and will be extremely frustrated.
The question is more about the service status and checker being so inaccurate and then having no option to report a fault because the checker is stating everything is fine, when it clearly isn't and Sky's own self heal tool is also stating there is a problem
It would be handy but neither Sky nor Openreach provide such information as it's always subject to change.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
