The WiFi has been constantly dropping in and out all day, not good when paying a lot of money a month and working from home! Run tests on line and says all is good but it is not!
Posted by a Superuser, not a Sky employee. Find out more
@Lauravic Wi-Fi is basically the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).
If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Then as stated above it might be time to call Sky to report it.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
