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Discussion topic: WiFi connection problems

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Claire19803
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WiFi connection problems

‎13 Nov 2024 12:02 PM

I have run checks on my broadband and it says that the service is good , but I am suffering outtages working from home 

 

please assist , many thanks 

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Claire19803
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Re: WiFi connection problems

‎13 Nov 2024 12:55 PM

Black 🙂 

seems to be ok now , but intermittently cutting out and service states all ok. No isssues with VPN. 

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Highlinder
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Re: WiFi connection problems

‎13 Nov 2024 12:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@Claire19803black or white router from Sky?

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Claire19803
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Re: WiFi connection problems

‎13 Nov 2024 12:55 PM

Black 🙂 

seems to be ok now , but intermittently cutting out and service states all ok. No isssues with VPN. 

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Highlinder
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Re: WiFi connection problems

‎13 Nov 2024 04:40 PM

Posted by a Superuser, not a Sky employee. Find out more

@Claire19803 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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Claire19803
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Re: WiFi connection problems

‎13 Nov 2024 05:28 PM

It's ok all sorted now , but thankyou 🙂 

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