WiFi-calling stopped working

[jimmyjacko55]

Hi, I'm having a problem with WiFi-calling from my iPhone 15 pro (latest update 18.2) using an iDmobile SIM that has WiFi calling enabled, over Sky Fullfibre (white hub).
It all worked perfectly before Christmas, (the mobile phone signal around my home is nearly non existent) but now I can't receive calls over the WiFi or ring out even after getting a replacement SIM for some reason.

I can't ring out to get help from Sky or iDmobile and I'm tied to trying virtual chatbots in the Sky and iD apps, which don't recognise my problem (because it's not in their list of options to answer). I'm going around in circles 😵

[jimmyjacko55]

Hi, should my unlocked iPhone 15 pro be able use WiFi calling over Sky full fibre using an iDmobile SIM (3network) which has WiFi calling as part of it's package. I'm adding because before Christmas it worked perfectly but now it doesn't work at all 🤔

TIA

[jamesn123]

@jimmyjacko55 

Posting twice wont get your question answered any quicker.

There has been various reports of WiFi calling issues on iOS devices running iOS 18.2 not just people who use Sky Broadband. Some of the posts suggest changing your routers security settings in the app to WPA2 rather than WPA3 will solve the issue. 

[jimmyjacko55 · Accepted solution]

Thanks for the reply James, I got that from Google earlier today, so it's true what my Grandad used to say, shake more trees and you get a quicker response 😉

[joxinsox]

How do you change or turn off WiFi in the SKY app? I can't find any way to do it.

Would be really grateful as I am on the point of cancelling my subscription.

[jimmyjacko55]

Hi, in the Sky app on my phone, Iwent to Broadband>Wifi Settingd>Advanced Settings>Disable Wifi. Hope that helps. 
JJ

[joxinsox]

JimmyJack. Thank you very much. I have turned the WiFi off and will now assess the result. hopefully WiFi calling through our DECO P9 will be re-instated and stable.

Once again Thanks