@adwarduk @Chrisee
My main issues with the new broadband product at present are:
1. Devices do not auto connect to the pod when in range and clearly providing a stronger signal.
2. Static devices configured with WiFi haven't moved to the pod for connectivity even though they would clearly receive a stronger signal and speed.
3. Sky does not appear to be reporting or aware that that I'm running the Sky WiFi max with 1xPod on the backend.
4. Sky are unable to show my current Broadband product from the Sky website.
5. Sky are unable to predict my future bills since I installed the new router and pod.
6. The MySky app does not show devices connected to my pod.
For info my pod is wired into ethernet upstairs over cat6 cabling.
General issues with Sky presently:
1. I am unable to cancel Lionsgate plus trial from the any of the my three stream boxes, from the Sky website and Lionsgate refuse to cancel as they insist that this is the responsibility of Sky. Sky support are unable to cancel Lionsgate plus after several phonecalls and is currently with the back office team for over a week at this point.
2. Reporting of the lack of auto connection to strongest signal device has not led to any significant help or support. I'm hoping for a firmware update.
3. The mysky section of the sky website shows that my account is in good standing with no outstanding balances. My bills are paid on time every month by auto card payment. However, should I attempt to add or remove any services (including channel services, mobiles, tablets and glass tv etc) from my account I'm told that my account is in arrears and my services are restricted and my account may be terminated due to non payment. I have been reporting this to sky support for five months without resolution and unknown amounts of escalation to the back office team. Although Sky confirm my account is in good standing with no late payments and no services are restricted.
4. Reporting and asking Sky about the broadband backend issue ie. they are not aware or reporting what broadband devices or services I have had been observed by Sky support and escalated to backoffice support and remains unresolved.
5. The sky representatives are not effectively adding notes or they are not reading them on the continuous calls I make. Getting through to any department can take up to 40 minutes. My last call to Sky was over 1hr 50mins and spoke to two departments, I was passed to a third team and gave up after waiting a further 25 minutes onhold.
6. Representatives promising callbacks are not calling me back.
7. I'm a Sky VIP customer and feel like the customer service is getting worse.
I feel utterly frustrated and there is no means to escalate the number and seriousness of the list of issues. I'm fed up of calling sky support to hear that pretty much every issue is escalated to backoffice support. A mysterious department that customers cannot speak to under any circumstances.
SKY Gigafast | SKY Router SR203 | Sky WiFi Booster 4 | SKY Stream | SKY Stream Puck x3 | SKY Protect Insurance | SKY Protect Indoor Camera X2 | SKY Protect Motion Sensor X3 | Sky Protect Contact Sensors X6 | SKY Environment Sensors X3 | TV LG C2 65 OLED | TV Samsung 43 QLED | TV Philips 65 LED Android TV with integrated Hue | Google NEST Paired Speakers (Room filling) | Google NEST External Camera x2 with anti-theft | Google NEST Thermostat GEN v3 X2 | Google NEST Hub GEN v2 X2 Wall Mounted with trunking | Google NEST Hub Max Wall Mounted with trunking | Google NEST Doorbell | Google NEST Aware Plus | Google Pixel v7 Pro | Google One Subscription | Philips Hue Bridge | Philips Hue White & Colour Ambience bulbs various locations | Philips Hue Switches X4 | Philips Hue Light Strips X 2 | Philips Hue Signe Gradient Table Lamp X2 | Apple iPad Pro M2 | Apple Mac Mini M1 | Apple Macbook Air M2 | XBOX Series X | PS5 | Switch OLED | CAT6 Cabling throughout. | FTTP openreach | Virgin Cable to the door | Whippet puppy x 1.
