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Discussion topic: WiFi Drops

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This message was authored by: AndrewSpencer

WiFi Drops

Since upgrading in February and getting the new super duper white max modem my wifi keeps dropping out around my home. (Previous couple of years I had no issues). Sky engineer installed a new phone socket, still have issues. Sky engineer installed the older black modem ad he said the new ones have issues, and I still have issues. Sky engineer over the telephone says I have too many devices. (23) ie two Glass tvs, 4 wifi plug sockets, 4 smart bulbs, nest thermostat, google hub, washing machine, three cctv cameras and my mobile phone. Had all these items working fine in the past with no issues yet until i too out a new contract and the upgrade.
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This message was authored by: Chrisee

Re: WiFi Drops

Posted by a Superuser, not a Sky employee. Find out more

@AndrewSpencer the number of devices excuse is quite common but I have a similar number and no issues.can you post your black hub's connection stats as explained here Sky Hub statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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