Broadband
0

Discussion topic: WiFi Dropping Out

Reply
GL1234
What's this?
This message was authored by GL1234 This message was authored by: GL1234

WiFi Dropping Out

‎05 Mar 2024 08:19 PM

Since getting Sky Phone & Broadband Stream in the house, we have noticed that the WiFi often drops out during the day. Ring Doorbell & Camera loses WiFi or struggles for signal. When trying to load a web page or email on an iPad or iPhone it hangs before loading. Also when starting Sky TV from the Stream Box it can take a few minutes before the Sky TV homepage opens 

Report post
Post 1 of 5
376 Views
Reply
0 Likes
Reply

All Replies

Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi Dropping Out

‎05 Mar 2024 09:04 PM

Posted by a Superuser, not a Sky employee. Find out more

@GL1234  Which broadband package do you have with Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 5
355 Views
Reply
0 Likes
GL1234
What's this?
Topic Author
This message was authored by GL1234 This message was authored by: GL1234

Re: WiFi Dropping Out

‎05 Mar 2024 09:40 PM

Sky Superfast Broadband, with the added Puck connected to TV 

Report post
Post 3 of 5
335 Views
Reply
0 Likes
Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi Dropping Out

‎05 Mar 2024 09:55 PM

Posted by a Superuser, not a Sky employee. Find out more

@GL1234 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 4 of 5
325 Views
Reply
0 Likes
jamesn123
What's this?
Superuser
This message was authored by jamesn123 This message was authored by: jamesn123

Re: WiFi Dropping Out

‎07 Mar 2024 10:45 AM

Posted by a Superuser, not a Sky employee. Find out more

@GL1234 

You say since getting Sky Broadband & Stream... So what did you have before? Another Sky product or not Sky at all?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Report post
Post 5 of 5
278 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion