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Discussion topic: WiFi Dropping Out

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GL1234
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WiFi Dropping Out

‎05 Mar 2024 08:19 PM

Since getting Sky Phone & Broadband Stream in the house, we have noticed that the WiFi often drops out during the day. Ring Doorbell & Camera loses WiFi or struggles for signal. When trying to load a web page or email on an iPad or iPhone it hangs before loading. Also when starting Sky TV from the Stream Box it can take a few minutes before the Sky TV homepage opens 

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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: WiFi Dropping Out

‎05 Mar 2024 09:04 PM

Posted by a Superuser, not a Sky employee. Find out more

@GL1234  Which broadband package do you have with Sky?

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GL1234
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This message was authored by GL1234 This message was authored by: GL1234

Re: WiFi Dropping Out

‎05 Mar 2024 09:40 PM

Sky Superfast Broadband, with the added Puck connected to TV 

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Highlinder
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Re: WiFi Dropping Out

‎05 Mar 2024 09:55 PM

Posted by a Superuser, not a Sky employee. Find out more

@GL1234 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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jamesn123
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Re: WiFi Dropping Out

‎07 Mar 2024 10:45 AM

Posted by a Superuser, not a Sky employee. Find out more

@GL1234 

You say since getting Sky Broadband & Stream... So what did you have before? Another Sky product or not Sky at all?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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