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WiFi Connection slowing down

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HannahvW
Level 0
Level 0
‎09 Dec 2024 10:42 AM
‎09 Dec 2024 10:42 AM

WiFi Connection slowing down

WiFi connection seems to take a nose dive everytime I use more than one device at time. If I'm on a work taems call, I have to turn WiFi off on my phone and have any TV streaming paused. Same with streaming and having other devices using WiFi. 

Speed/issues tests on my account show everything is fine, but this surely can't be the service expected from Ultra fast plus connection?

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Addie15
Retired Staff Member
Retired Staff Member
‎10 Dec 2024 09:15 AM
‎10 Dec 2024 09:15 AM

Re: WiFi Connection slowing down

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Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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