Wi fi keeps dropping

[cessie]

Hi I need help with my wi fi as it keeps dropping and having hearing aids that run on WiFi I keep getting reconnect ,  I have had trouble with this problem for several weeks.  We got a up to date hub and WiFi boosters but it's still happening 

I have done the usual thing like turn off hub then reset it again but makes no difference I can't even open facebook 

[caesarome · Accepted solution]

@cessie 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help then you will need to contact Sky and has you have a hearing issue you might want to get yourself registered with the accessibility team at Sky as there are then additional contact options that do not involve calling:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers