@cessie
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help then you will need to contact Sky and has you have a hearing issue you might want to get yourself registered with the accessibility team at Sky as there are then additional contact options that do not involve calling:
https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers
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