Wi-Fi not working

[Catherine73]

New fibre broadband was installed yesterday and it's not working today. There are two green lights and an orange light on the router box. I've tried resetting the box, unplugging the internet cable and also unplugging the router. Nothing seems to work. Was with Virgin for years and never had a problem and really regret switching. Any advice would be appreciated. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147