Brand new customer - router?

[SavannahC29]

Hello

i just signed up to sky and swapped from BT.  The router has arrived and just opened to check it's all there before the engineer comes....

iv noticed the router is covered in scratches and is second hand?

is this normal? Or should I be given a brand new one?

[Tom-W19]

Hi @SavannahC29 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147