Wi-Fi doesn’t reach upstairs is really slow and keeps dropping out

[Alimoo]

sky fibre just keeps dropping out and has done since being fitted doesn't reach upstairs 

[jamesn123]

Hi @Alimoo 

Please post your router stats

[Alimoo]

Summary Status

We configure your Sky Hub with all the settings to enable it to work straight away. Advanced users will find links below to common settings you may wish to change.

For more settings select the menu options at the top of this page.

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Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) (removed)

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

VoiceConnected

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Devices connected to your home network

Device Name (removed)

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Refresh

Useful settings

Further Diagnostic Help
Change Admin Password
Disable or Enable WiFi Network
Change WiFi Network Name
Change WiFi Password
Change WiFi Channel
Change Parental Controls
Revert to factory default settings
Reboot Sky Hub

Moderator note: Removed personal/identifiable details

[Highlinder]

@Alimoo  You need to follow the directions to the end.

[Alimoo]

It just comes up with an error message 401 and unauthorised I have tried the admin and sky and the admin and my own password and it just says authorisation required 

[Highlinder]

@AlimooWhich own password are you talking about?

[Alimoo]

My own at home it says use 'admin then Sky or your own password but neither work and it's so slow it keeps timing out 

[Alimoo]

 

[Chrisee]

@Alimoo In many homes a single Sky hub will not be able to give decent wifi in every room. As you have an Ultrafast connection the Sky Wifi Max bundle at another £7.50 a month msybecworth considering that gives you a new router and up to 3 extender pods after an engineer has visyedcand check you need them to get 10Mb/s in every room.

Alternatively you can buy third party equipment to give better coverage which often works out cheaper innthe long run. I had a similar issue in my own home and spent £100 on a 3 unit simple home wifi  system that takes over the wifi duties from the  hub (you turn off its wifi) These do require some setting up but in my case I switched the new system to work in Access Point modecand changed its wifi log in dertails to match thecSky hub so my devices connected without issue. Plenty of options out there.