Discussion topic: Wi-Fi connection has been breaking down regularly several times a day since last Friday.
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Message posted on 30 Jul 2024 08:05 PM
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Wi-Fi connection has been breaking down regularly several times a day since last Friday.
No reliable wifi connection/speed since last Friday. It's affecting my work really badly. If not properly solved soon, I will seriously consider leaving Sky.
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All Replies
Message posted on 31 Jul 2024 08:26 AM
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Re: Wi-Fi connection has been breaking down regularly several times a day since last Friday.
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 02 Aug 2024 08:33 AM
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Re: Wi-Fi connection has been breaking down regularly several times a day since last Friday.
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
Message posted on 02 Aug 2024 08:37 AM
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Re: Wi-Fi connection has been breaking down regularly several times a day since last Friday.
Hi, I am having the same issue, my internet is not working and it is affecting my work.
This needs to be resolved asap please.
Message posted on 02 Aug 2024 08:49 AM
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Re: Wi-Fi connection has been breaking down regularly several times a day since last Friday.
@LFrancois You aren't talking to Sky this is a customer forum. Have you run the connection test to see if it picks up a fault?
Working from home has no bearing on priority when it comes to fixing faults as it's a domestic connection, not a business one.
Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)
** No - I have nothing to do with Sky **
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