Sky full fibre working then all of a sudden it's not

[Rory891]

Hello i was watching a film on my sky glass and I have sky full fibre broadband and all of a sudden it just stopped working there's 2 greens lights on the box for POWER and WiFi voice is Orange but the one for Internet has no light it was all working absolutely fine till about 1am today. The box on the wall next to the hub has 3 green lights on for Power PON and LAN. I've ran all the checks and its telling me it's all OK. But obviously it's not. I can't go for ages without Internet as I work from home and cant used a mobile hot-spot for my work laptop as its not allowed via the company.

[Hawkmaster]

We have exactly the same issue. This is unacceptable SKy. We overpay for awful service

[Stevenx81]

Same here, I'm currently working from home on nightshift and now no internet, my hotspot doesn't allow me to connect to my laptop either

[leem63]

The internet is down here in Livingston too. It suddenly stopped working just after 2 am. 2 green lights and an Amber light on the router.

[Stevenx81]

Mine has just came back up, pressed reset button on router until light flashes and back on now

[leem63]

Thank you for your reply, my internet came back on automatically just after 3 o'clock.