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Discussion topic: Wi-Fi connection has been breaking down regularly several times a day since last Friday.

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This message was authored by morvsal This message was authored by: morvsal

Wi-Fi connection has been breaking down regularly several times a day since last Friday.

No reliable wifi connection/speed since last Friday. It's affecting my work really badly. If not properly solved soon, I will seriously consider leaving Sky.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Wi-Fi connection has been breaking down regularly several times a day since last Friday.

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Addie15 This message was authored by: Addie15

Re: Wi-Fi connection has been breaking down regularly several times a day since last Friday.

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

This message was authored by LFrancois This message was authored by: LFrancois

Re: Wi-Fi connection has been breaking down regularly several times a day since last Friday.

Hi, I am having the same issue, my internet is not working and it is affecting my work.

 

This needs to be resolved asap please.

This message was authored by JPR007 This message was authored by: JPR007

Re: Wi-Fi connection has been breaking down regularly several times a day since last Friday.

Posted by a Superuser, not a Sky employee. Find out more

@LFrancois You aren't talking to Sky this is a customer forum. Have you run the connection test to see if it picks up a fault?

Working from home has no bearing on priority when it comes to fixing faults as it's a domestic connection, not a business one. 

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Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **
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