Wi-Fi booster not connecting to Router

[Arthur49er]

Mine only connected with a wired connection, when I could change the original wifi postcode via logging in to it. That, to my surprise, worked.

[Mark-Br]

@Arthur49er & @Roblovesdiy Thanks again for sharing that info.

If you get the chance, could you let me know what setup you have (when the booster can't connect)

• What devices are connected to the Hub wired/wirelessly?
• Are you using any switches?
  • Make and model
• Are you using powerline adapters (or similar)?
  • Make and model

Like I say, we've done some work in this space and want to understand what might be causing the issue you've described. 🙂

[Roblovesdiy]

Hi @Mark-Br 

Apologies for the delay.

I have Philips Hue lighting connected to the Hub with roughly 25 globes

1 x tp-link Powerline AV600

4 x Amazon Alexa speakers

3 x Bose Soundtouch Speakers

4 x laptops

1 x Sony Bravia TV

Cheers

4 x Apple iPhones

[Mark-Br]

Cheers @Roblovesdiy 

• Is everything connected wirelessly?
• Which (if any) devices are connected using ethernet?

[Roblovesdiy]

Hi

Philips Hue hub is wired to router and the Powerline is wired as well.

Everything else is pretty much wireless

[Lynn77]

Just received my booster and WPS connection not working. Currently trying with an ether net cable and then onward move as per previous post.... Very frustrating! 

[Gibbo78]

I now have the same issue after turning my main router off for an hour or so while i moved things around.  

I have the Sky Broadbank Hub and i have literally got both devices sat next to each other after being frustrated with them not connecting at distance via WPS button.  Still next to each other, they dont connect and i now have a blackspot in my house upstairs where broadband comes and goes (depending on how you have the device held!! )

Firware version is 5.14.2405.R on the main router.

[Lisa-P1987]

Hi there Gibbo78 , I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

[Roblovesdiy]

Hi

Trying with a wired connection. That solved my problem.

Cheers

[Sytheruk]

Hi. If anyone finds this thread. I just had the same problems and struggled to even get the sky q box to connect to router R203v4.2 via WPS. I found that when instructions say press the WPS button on the router / broadband hub for a few seconds, it actually helped if I held down the WPS button on the router / Broabdband hub for about 10 seconds or so. The booster found it straight away using this method. 

[kojie]

I had had the same problem and just tried the above method of holding down both wps buttons (router first then booster) for over 10 seconds - worked straight away - thanks @Sytheruk  🙂

[Tomo55]

The eps button on my booster is not working. It does not flash when pressed 

[jogginglady]

I am also having issues connecting a WiFi booster to new router move tried everything suggested above 

holding both Wps  buttons down gif 10 seconds 

however the extension won't accept the WiFi password says it's wrong. 

it isn't .... I work from home and I specifically said I don't want issues 

I am fuming 

can done one help 

[Roblovesdiy]

Hi, I am no expert but have a look at earlier posts and try connecting the booster directly to the router with a cable and then connecting them.

[Scoop1982]

I got the same problem wps won't connect tried very thing possible