0

Discussion topic: My internet has gone down, it was working absolutely fine then just disappeared. I

Reply
This message was authored by EonHare This message was authored by: EonHare

My internet has gone down, it was working absolutely fine then just disappeared. I

I have ran the advised tests, the router still only has green lights on power and wifi, nothing on internet and orange on voice
Reply

All Replies

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: My internet has gone down, it was working absolutely fine then just disappeared. I

Posted by a Superuser, not a Sky employee. Find out more

@EonHare 

 

Sounds like an external fault

 

Could you run the service checker on the my sky app using mobile data.

 

If it shows no issues then just continue thru the diagnostic by clicking test my connection in the blue box

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion