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Discussion topic: My internet has gone down, it was working absolutely fine then just disappeared. I

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This message was authored by: EonHare

Message posted on ‎12 Sep 2024 02:48 PM

My internet has gone down, it was working absolutely fine then just disappeared. I

I have ran the advised tests, the router still only has green lights on power and wifi, nothing on internet and orange on voice
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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎12 Sep 2024 02:54 PM

Re: My internet has gone down, it was working absolutely fine then just disappeared. I

Posted by a Superuser, not a Sky employee. Find out more

@EonHare 

 

Sounds like an external fault

 

Could you run the service checker on the my sky app using mobile data.

 

If it shows no issues then just continue thru the diagnostic by clicking test my connection in the blue box

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