Wi-Fi/Broadband not working

[supermumalison]

Hi!

Basically, my Wifi and Broadband hasn't been working recently. It's started on Christmas Eve and it's been on and off and I've already called Sky and they said there was a problem and it was already being worked on but it's still been on and off and it's been about 2 weeks since since called and it's completely turned off at times and I'm stuck. Do I call again or any advice?

Thanks.

[supermumalison]

also it's saying my hub isn't responding when i try the connection then saying tests are unavailable 

[Chrisee · Accepted solution]

@supermumalison i would definitely speak to Sky to find out what is going on. If your post you Sky hubs connection stats them forum membenrs maybe able to advise see  Find your Sky Broadband router statistics

[supermumalison]

thanks! i'll do just that