Why does Sky not offer me an upgrade to full fibre?

[aac74]

Still no luck, rang the cancellations team and they said they might be at capacity with city fibre upgrades in my area, and to try ringing back in a month to see if a slot has opened up.

[JimM1]

@aac74 Bet steam was coming out your ears at that sugar coated response, left hand/right hand and really now would you wish to do a CF move?

[John607]

Finally connected to Sky full fibre broadband.

I phoned Sky Customer Service for the umpteenth time but on this occassion was told that the issue could be that the address they held for me contained an error (street name, number instead of number, street name) . They said that this could not be corrected without affecting my current part fibre broadband and that the best resolution was to treat it as a house move from the current address to the same address but with the error corrected.

Once I had been transferred, the person in the House Move Department told me that they could see that a City Fibre connection was available at this address and offered me a full fibre package, which I gratefully accepted.

So, it appears that, even though Sky are unable to offer FFB to an existing customer at my address, they are able to offer it to a new customer at my address and also to an existing customer who is moving to my address. Bizarre!

I am not sure whether this information is of use to anyone else having this issue but it may be another possible resolution.

Good luck.😉