What Cable do I need

[joea2001]

 

Hi I'm looking to move my router to a specific part of my flat but my openreach sockets are in awkward places, I have 2 sockets both with take a BT plug in not a RJ11, I brought a 10 meter BT to RJ11 like the one that came with the sky box pictured but the WiFi did not work with this so I'm wonder would a filter adapter work or not 

[TimmyBGood]

@joea2001 

Is there also a pre-filtered master faceplate at the address?

If there is, any internal extension socket won't get a data signal.

[FLC]

The cables come in two flavours, straight & crossover. This refers to whether the wires from the BT 431A plug on pins 2 & 5 go to RJ11 pins 2 & 5 or 3 & 4. If you look at both ends of of the original cable through a magnifying glass or heavily zoomed pic, you may be able to see the colours & compare it with what you bought.

The easiest way to get what you want is probably to use the original cable together with a standard BT extension cable.

[FLC]

@TimmyBGoodis correct in case you weren't aware of that.

[StuXxxxx]

@FLC  Modern phones & routers are not polarity sensitive.

What TimmyBGood has said is true.  Most domestic extensions are wire to the inside of the faceplate and this puts them on the wrong side of the filter to receive a broadband signal.

[FLC]

@StuXxxxx 

I can't speak for Sky's hardware but have seen plenty of recent examples of "modern" phones exhibiting line cord errors, due to use of the wrong cable.

[StuXxxxx]

We must be going backwards then, as only very old phones have this issue.  Mine certainly doesn't, as I made up my own 431 to RJ11 cable accidentally as a cross over and both the router and the DV phone work fine.

[joea2001]

Hi, there is no other socket in the flat all there is is 2 sockets which only take the white BT end to the sky cable no option to attach a photo so would a micro filter work 

[StuXxxxx]

I take it you’ve tried both sockets?

A filter is worth a try but the BT to RJ11 should work.  Despite me saying it’s not polarity sensitive, just check if it is the two centre pins connected on the RJ11.  (Some very old kit used to use the two outer pins but I’ve not seen anything like that for many years).  If you’ve got access to a multi-meter, also check the connections on the new cable.  (It’s not unheard of for a cable to be faulty).

[joea2001]

Yeah I've tried both sockets both result in the sky box displaying an orange light on voice and a flashing orange light on internet 

I've looked at the RJ11 end of the cable and it has 4 pins none of which are connected to each other 

[StuXxxxx]

No, you misunderstood me.  Look back at what FLC said about pins 2 and 5 on the BT plug being connected to pins 3 & 4 on the RJ11.  (3 & 4 are the two centre pins).  The pins are numbered as you look at them with the plug lead pointing downward.  Empty places also count, so the RJ11 plug has positions 1 & 6 empty.  2 & 5 are irrelevant even if there are pins and 3 & 4 are the important ones.

[joea2001]

I've tried looking at the cable with my phone but I can't see anything probably just me being stupid, would anybody be able to link a 5m BT extension cable that would work or microfilter that would work please 

[FLC]

As I said previously, just use a regular BT extension cable along witht the original Sky cable.

[Stellavision]

A microfilter isn't required if you are on a VoIP service. If the router doesn't acquire session using an extension cable you should try direct to the phone socket using the provided cable, just to rule out any other issues and confirm that your broadband is actually working. If you haven't already that is.

Otherwise you could be chasing a solution to a problem which can't be resolved inside the home.

The phone socket shown does appear to be your master socket as a 5C shouldn't be used as a slave. Unless the MS has been relocated and back wired to this. You can confirm by removing the front faceplate and seeing if there are wires going into the extension terminal above the test socket.

With the faceplate off you could also test plugged into the test socket. This would bypass any extensions running from there and rule out any issues with the faceplate.

[FLC]

I've checked the cable that was supplied with my white Max Hub (SR213) & that's crossover. It's obvious because those are the only pins present, so no need to worry about colours. Taking your image in the OP, you can again see that only pins 2 & 5 are present in the BT end. So logically only two will be present at the RJ11 end, & in my case, that's 3 & 4, the centre pair.

So if you have a Max Hub, or can confirm the pins are as I've described, you need a crossover cable. So just Google 5m crossover telephone cable. Telephone cable to rule out RJ11 to RJ11 cables.

But as above, if you're planning on using an extension socket that you haven't used previously, you need to be certain that's working with the original cable first. So just use a mains extension lead to get the Hub close enough to that to test.