Web page buffering

[Ed954]

Hi, I recently recieved my router and started with sky/ NOW broadband. I am having constant issues with the connection dropping and webpages buffering/ taking a long time to load. I have run the diagnostic test online that says there are no issues. 

[GD1]

@Ed954  What colour hub do you have, black or white?

[Ed954]

@GD1 its a black one. When you first try to search something or open a webpage it seems to stutter and wait a minute then after multiple refreshes it will load it quickly as normal. 

[GD1]

@Ed954  Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Ed954]

@GD1 I have copied the router stats below, thanks for the link showing how to do it! 
Router Statistics

System Up Time: 00:03:19

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 7021 11518 0 113730 65388 00:01:18 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 4027 4857 0 525021 115402 00:02:06 WLAN (5 GHz) Up 10589 4461 0 25961 22593 00:01:32

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Broadband Link Downstream Upstream Connection Speed 47079 kbps 9779 kbps Line Attenuation D1(15.0 dB) , D2(37.1 dB) , D3(58.9 dB) U0(0.7 dB) , U1(28.3 dB) , U2(44.7 dB) Noise Margin 6.1 dB 6.2 dB

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[Pual45]

Hi, did you get this solved? Having same problem with my Sky router (black), web pages waiting ages before loading. Mobile data is quicker. 🤷‍♂️