Web page buffering

[Ed954]

Hi, I recently recieved my router and started with sky/ NOW broadband. I am having constant issues with the connection dropping and webpages buffering/ taking a long time to load. I have run the diagnostic test online that says there are no issues. 

[GD1]

@Ed954  What colour hub do you have, black or white?

[Ed954]

@GD1 its a black one. When you first try to search something or open a webpage it seems to stutter and wait a minute then after multiple refreshes it will load it quickly as normal. 

[GD1]

@Ed954  Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Ed954]

@GD1 I have copied the router stats below, thanks for the link showing how to do it! 
Router Statistics

System Up Time: 00:03:19

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 7021 11518 0 113730 65388 00:01:18 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 4027 4857 0 525021 115402 00:02:06 WLAN (5 GHz) Up 10589 4461 0 25961 22593 00:01:32

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Broadband Link Downstream Upstream Connection Speed 47079 kbps 9779 kbps Line Attenuation D1(15.0 dB) , D2(37.1 dB) , D3(58.9 dB) U0(0.7 dB) , U1(28.3 dB) , U2(44.7 dB) Noise Margin 6.1 dB 6.2 dB

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[Pual45]

Hi, did you get this solved? Having same problem with my Sky router (black), web pages waiting ages before loading. Mobile data is quicker. 🤷‍♂️

[Pual45]

My router stats, for whom ever needs them.

Router Statistics

System Up Time: 00:08:11

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN WANoE 7330 9802 0 4836 6026 00:06:01
LAN Up 3431 427 0 19660 384 00:08:11
WLAN (2.4 GHz) Up 25346 38425 0 449869 24350 00:06:55
WLAN (5 GHz) Up 3947 355 0 6074 0 00:06:21

Broadband Link Downstream Upstream
Connection Speed 79900 kbps 20000 kbps

Broadband Link Downstream Upstream
Connection Speed 47079 kbps 9779 kbps
Line Attenuation D1(15.0 dB) , D2(37.1 dB) , D3(58.9 dB) U0(0.7 dB) , U1(28.3 dB) , U2(44.7 dB) Noise Margin 6.1 dB 6.2 dB

[JimM1]

@Pual45 Take a look at the link and say what sky hub from the pictures you see is the one you have by name!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

[JimM1]

@Pual45 Did you just reset the hub? only six minutes of use, and do not like your U0 value, run this cloudflare test link below, and pay close attention to upstream especially for lost packets! Looks like you copied the original posters reply if so correct for yours!

https://speed.cloudflare.com/

Also take a look at the BTW for your line speed, hard to say with that possible new layout! Use the address function and fill the required fields, if you do capture and post it be sure to hide all the personal details!

BT Broadband