We've been without broadband and phone for 7 days

[Micklfc]

We've been without broadband or phone for 7 days, I get no help from sky as they say they know there's an issue in the area and Openreach will deal with it, I cannot contact Openreach as they say I must deal with ISP...

All I want is a date when they expect to attempt the repair...a telegraph pole was knocked over, it was replaced Monday, all the copper wire connections were sorted but when I spoke to the Openreach engineer he said the fibre guy would have to sort my end....and that's where we are, staring out of the window in the hope of seeing a van up the road.

Is there a number I can call to speak to a human, preferably in the UK who could tell me a schedule for the work?

Thanks in advance

Mick

[Daniel0210]

@Micklfc 

Sky can only update customers based on information supplied by Openreach. OR not known for not being particularly good at this. All you can do is periodically call Sky. 

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).