We’re setting up your hub stuck

[Asum]

 

[Chrisee · Accepted solution]

@Asum itis quicker if you call Sky tgey cant respond to forum posts or directly ti tweets.

[Asum]

Hi thanks I have gone past the first hurdle. The big problem i have now is that none of my CCTV works externally and this is because of the MAP-T configuration.

WAN IP Address:151.230.144.162 (Shared using MAP-T)

is there a way that you can set this such that I have a dedicated public IP address otherwise this will fail and i will need to cancel SKY and go back to virgin. 

[TimmyBGood]

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@Asum wrote:

is there a way that you can set this such that I have a dedicated public IP address 

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You can ask Sky to remove Map-T, but they don't offer fixed IP on any of their domestic broadband products.

[JimM1]

@Asum You don't want to be displaying your wan IP for all to see! You can call sky and they will drop you off a shared MAP-T iPv4 address!

[Asum]

thanks for direction and advice. Unfortunately i did call SKY CS was on a call with the tech guy for about an hour and he was unable to do so. He didnt have any option to turn off the MAP-T or resolve this problem and said he couldnt even escalate to the any teams and so therefore advised me to go to the sky community forum. and so here i am lookign for a solution 

[Asum]

thank you for that - i have filled out the form lets hope this works. appreciate it.