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Discussion topic: Watching Tv and keeps buffering

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This message was authored by Geoff-Taylor123 This message was authored by: Geoff-Taylor123

Watching Tv and keeps buffering

Watching film on Disney + also tried to watch it on Firestick and it keeps buffering constantly 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Watching Tv and keeps buffering

Posted by a Superuser, not a Sky employee. Find out more

@Geoff-Taylor123 If other titles play correctly on Disney + it could be a faulty file particularly if the fault is always at the same point in the movie. However if the issue is present on other titles and other apos the issue is poor WiFi near the TV which would require some kind of booster/wifi extdnder. Sky sell a package that can give up,to 3 extenders called WiFi Max see https://www.sky.com/help/articles/sky-wifi-max

 

Given its 2 days before Christmass simply rebooting the hub by switching the power off for a few seconds might help if the issue was interference from a neighbour's network as the hub will find the least congested wifi channel to use when it starts up.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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