Wasted day waiting for engineer

[Borg26]

Had a appointment booked and time given for full fibre to be installed between 1300-1800 waited in all day and nothing what's going on with sky 

[JimM1]

@Borg26 You have jumped the gun?

[Borg26]

Well at 1715 on a Friday what do you think lol who is gonna work no 

[JimM1]

@Borg26 If the engineer turns up now, then just send him/her packing and re-schedule.

[Borg26]

The issue is I've took half a day off work to be at the property and not a call from anyone even if the engineer rang just to say they can't make it poor service 

[JimM1]

@Borg26 Did you have the text over the last couple off day's from OR or Sky.?

[Borg26]

I've had a text from sky and open reach last one was Wednesday from open reach but nothing since 

[Daniel0210]

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@Borg26 wrote:

I've had a text from sky and open reach last one was Wednesday from open reach but nothing since 

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@Borg26 

Saying what? Confirming the appointment?

[Borg26]

Yes date and time slot 

[JimM1]

@Borg26 And did it ask you to confirm? if so you did that!

[Daniel0210]

@Borg26 

Openreach usually update their ISPs overnight if there's an issue so if the engineer does not turn up give Sky a call tomorrow to see if they've heard anything (not sure if OR update overnight into a weekend so it may be Monday before Sky hear anything). 

[JimM1]

@Borg26 May also be Tuesday this weekend with the bank holiday...

[Daniel0210]

@JimM1 

Good point. Forgot that.

[Borg26]

Cheers all spoke to sky they have got to wait for open reach to confirm why they haven't arrived today and re book it so that means another half day taking off work surely shouldn't they compensate us for wasted non visit ? 

[Borg26]

Yes i confirmed it via text