Streaming drops

[MJOxley59]

Hi, We are unable to consistently stream on our main TV, constant drops in an evening which makes it quiet frustrating to watch anything. We are sky WiFi max and 500mbs download. The TV is approx 3m from our router with one floor between them. With our prior supplier we had a range extender next to this TV and had no problems. Would it be possible to get a WiFi extender through sky to test if this solves the problem?

[JimM1]

@MJOxley59 If you are a Sky Max customer and also have the addon that is required. Details all in the link below.

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

[MJOxley59]

Hi @JimM1 ,

Thankyou for sharing the links to the articles - the articles themselves all take you back to the sky broadband troubleshooter which always gives me a statement that my broadband/WiFi is working correctly despite the issue stated above. 

Do you have any further advise? 

[JimM1]

@MJOxley59 First you need to call sky to get a pod, they run a test make the decision from then and go, that is only number 1 off the pods, 2 and 3 become a lot more difficult,

If you are not wanting to do so then go get a seperate extender for yourself, plug it in, hopefully it pairs fine with the Hub and see how it all goes, from your description i would say that is what you need, bolster the wi-fi signal for the TV which by any standards, TV's are not the best on wireless.....

[JimM1]

@MJOxley59 Please note if you go down the buy your own extender then ALL Sky Max goes out the window... And DO NOT go buy a pod off e-bay etc you will end up with a device that is as good as a chocolate teapot.

[MJOxley59]

@JimM1 thanks again! 

I'll try getting through to someone at sky.