WPA3 means printer will not connect

[stevew63a]

We moved to a Sky Max hub last week - since then I've not been able to connect my Canon Pixma TS3355 printer to the network.

The issue is apparently the WPA3 security protocol; some advice online suggests disabling this, connecting the printer and then reenabling it, but that sounds a bit dangerous security-wise if you don't know what you're doing (like me)!

Any advice? We've also not been able to connect our Sonos sound bar, I'm assuming for the same reasons.....

[TimmyBGood]

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@stevew63a wrote:

some advice online suggests disabling this, connecting the printer and then reenabling it, but that sounds a bit dangerous security-wise 

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There's no risk in doing so if nothing else is being conducted online at the same time.

(although even if it were the address would have to be under preexisting local wireless surveillance to be a concern,)

[stevew63a]

Thanks - do you have an idea how to disable and reenable the WPA3? I'm not particularly tech literate, and can't find a 'dummies guide' online 🙂

Also - is this something Sky recommends?

[jamesn123]

@stevew63a 

It will be in your router settings area on the My Sky app. Under security or something like that.

[Chrisee]

@stevew63a you can change the Wifi security settings onntge Wifi Max hub in the My Sky app go to Wifi settings, then choose Advanced Settings the Wifi Security level which has three options the default WPA3-T , WPA3 and WPA2 you cannotvdisablecthe security totally. Choose WPA 2 if your devices connect using that setting I would leave it.