Very slow wifi speed on all devices, but speed test shows fast

[cookiemonsteruk]

@Proshowme 

Can you post your router to give us something to go on

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[cookiemonsteruk]

@Greaser 

Can you run tests from your my sky app broadband section and tell us your minimum guaranteed speed.in "more about your connection" 

[Proshowme]

I've done more tests than I'm willing to continue truth is sky isn't as functional as they advertise.. You've to go with BT who guarantee WiFi speed within the home and upload downloads speed. It's as basic as that. Sky routers are generations behind that's just how it is

[Greaser]

 is this what you mean? We don't exactly get a fast speed but we've never had an issue with it until 2 weeks ago! Speedchecker has given results from cannot contact server to about 10mbs! While on the same test says WiFi speed running over 300mbs' sky tells me I'm getting a stable 21 to the house but even with just one laptop plugged into Ethernet port on hub and everything else turned off I only showed 4.7. We've never had problems with waiting on things to load before and not added anything else' 

[Proshowme]

All I can say is that as far as sky and speed tests it claims alls hunkey dory, but when it comes to practical performance I can tell summat is badly wrong and its not any of my devices nor vpn active nothing. My content is uploading to drives is ridiculous and struggling everytime, the things like Google duo or what's app video are barely able to work unless we take camera off, images take donkeys to imerge, amazon fire stick screen takes ages to show all displayed homescreen, it's as though it cannot carry content anymore maybe sky is chopping everyone's supply! Nearly everyone I know with sky is complaining of a Crap service. They can say all they want with their machines, some things are just experience and plain common sense. If a technician set it up, then are the ones always checking it, then what can I possibly do!?... Sky just ate pants and that's just it. Its a case of getting what ya pay for and Sky broadband is just better than nothing.... If you've great signal on phone network, consider 4or 5g wireless router with a network. Because unless you live in a area where sky can send ultra fast via fibre from start to finish, then the no such thing as good service from sky and all the talk of superfast etc is marketing, they throttling and bottleneck ING us all

[cookiemonsteruk]

@Greaser 

Unfortunately those speeds are a reflection of the distance from the cabinet . Ie some 1.8 km's away.  However your speed at your devices should be 90-95% of your line speed

[Proshowme]

Yea well think is I'm very close to mine, and like I said this is a deterioration at the back end of 18 months

[cookiemonsteruk]

@Proshowme 

Unfortunately line attenuation or line faults will be a factor if you change to any other openreach isp.  You haven't really been forthcoming in giving us the info to help.  So i'll leave that up to you

[Proshowme]

Thanks for ya time I was just commenting on the situation, I've had enough of trying to solve it, from when the service I pay for can't solve it or be bothered to, its not for me to go relentlessly again thru the stress via the community, I was just letting others know they aren't alone, as for me I will change companies. 

[Greaser]

But that is the speed that sky techs keep telling me I am getting at the router! My q box is connected via an Ethernet cable to the hub and it will not even download films or on demand content! But used to upto 2 weeks ago? Every time I speak to them they try and blame where my hub is located! But again no problem until 2 weeks ago and all devices connected show strong signal? Only thing I have noticed is it lists both our iPhones as wired connections and both our wired connections as wireless! 

[Proshowme]

Sky are guilty of a cover up, it will all hit the fan soon.... I can't even enjoy consistent video calls anymore, can even connect

[Proshowme]

The broadband can't carry media content, anything with certain amount of gb or Meg is a nono

[JPR007]

@Proshowme Sky do not throttle connections, and things such as G.INP are applied by the line management which is Openreach's domain not Sky's. Go ahead and change ISP if you wish, but if you are having issues with the line, it will just follow you, unless you go to a provider who offers full fibre FTTP.

Speeds over WiFi will never deliver the full performance of the connection, WiFi is subject to all sorts of issues, and frankly is the bane of people's lives these days. What people fail to realise is that apart from WiFi 6, the more devices you add the slower it gets, as only one device can transmit and receive at the same time. This isn't as people think load of tech rubbish, it is a fact of how WiFi operates.
Devices connected using cables can transmit and receive at the same time as they are Duplex connections. 

The Sky checker is reporting your router sync speed, not throughput speed, which even using a cable is 6-8% lower, and that is down to how computer networks function. WiFi will always be an order of magnitude slower. 

[JPR007]

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@Greaser wrote:

But that is the speed that sky techs keep telling me I am getting at the router! My q box is connected via an Ethernet cable to the hub and it will not even download films or on demand content! But used to upto 2 weeks ago? Every time I speak to them they try and blame where my hub is located! But again no problem until 2 weeks ago and all devices connected show strong signal? Only thing I have noticed is it lists both our iPhones as wired connections and both our wired connections as wireless! 

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@Greaser Usually when devices show as a wired connection that are wireless, that is when they are connected to one of the Q boxes, which as you've said the main one is connected via Ethernet, rather than the router. The likelihood is that the Q mesh in your case is still routing stuff via WiFi even though it is connected via Ethernet, and hence it hasn't done much to help the speeds. The only way to sort that is to wire everything via Ethernet, and it would appear that there is some sort of network capacity issue with the latest firmware releases. 

[vicarsx]

is it a coincidence that the new superfast ultra package has been advertised across all the sites i visit. 

slow down our connections so we buy ultra?  

never had slow speeds before. constantly low aroun 2-3mb but upload stays steady at 7 plus. 

come on sky sort it out.