@HannahLwat wrote:
Re your reply copied below:
"Important to understand that the Sky checker reports speed at the Hub: if your tests were made using a wireless device then it's local WiFi you're testing, not broadband speed.
Also, random 'at' sign user names are other subscribers, not Sky personnel."
Your response is a real clever clogs and deflective and does not help but in fact rubs salt in the wound.
Why are you so defensive of Sky, do you need to maintain your superuser status?
My wifi speed is abysmal and the speed testers show it is abysmal as I mentioned 0 to 7 mbs vs a promised high speed fibre promised by sky and paid for - check out Sky's reputation online https://uk.trustpilot.com/review/skybroadband.com
If their tester tests just at the hub then this is also useless information and likely designed to deflect users from the issue at hand which is the abysmal speeds.
@HannahLwat Oh give over, don't come onto a public forum and then whine when someone doesn't tell you what you want to hear, and is actually explaining to you why you might be having the issue.
What @TimmyBGood says is perfectly correct, with a broadband contract, and this is any ISP, not just Sky, the speed delivered and stated is for a fixed line connection, ie the phone cable or fibre to the router. It is this speed that is what you pay for, which the Sky tester cross checks. Sky will have stated an absolute bare minimum speed of this in your contract, and if you are below this, then they will book an Openreach engineer to come and check your connection. The Sky checker would pick up if you are below this speed.
The only way of getting all of this speed reliably is connecting devices via Ethernet cables, Despite whatever response you have will no doubt have to this, believe it or not, it is physics that dictate this. WiFi on the other hand, is a constant variable.
The so called "reliable testers" you are using are no such things, they are just apps or websites on a phone, via a WiFi connection, and all they are measuring is the WiFi performance, not the actual broadband.
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