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Discussion topic: VPN Connection issues

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Savage1
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This message was authored by Savage1 This message was authored by: Savage1

VPN Connection issues

‎13 Dec 2024 12:44 PM

I recently switched broadband provider from BT to SKY and I am now unable to connect my work laptop to its VPN and my company has explained that it is a SKY issue. I have tried trouble shooting with the hints and tips provided online with no luck. My wifi signal to my laptop has also decreased since switching to SKY event though I have upgraded my package. Any advice would be greatly recieved - thank you 

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: VPN Connection issues

‎13 Dec 2024 01:01 PM

Posted by a Superuser, not a Sky employee. Find out more

@Savage1 Can you post which VPN package your company uses and the colour of your Sky hub please.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Savage1
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Re: VPN Connection issues

‎13 Dec 2024 01:31 PM

Hi there, the VPN is Forticlient and the I have a white sky max hub....

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