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This message was authored by: Tommyc28

Receiving a GRE error when connecting to work VPN

 

Tommyc28_0-1733416834800.png

 

I receive the above error when connecting to my work VPN. How can I allow Generic Routing Encapsulation on my Router? 

 

I've tried port forwarding and disabling the broadband shield already.

 

I've also set up new firewall rules on my laptop to allow GRE and specifically port 1723 as advised online.

 

The issue still persists so it must be relating to my Router.


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This message was authored by: TimmyBGood Answer

Re: Receiving a GRE error when connecting to work VPN

Posted by a Superuser, not a Sky employee. Find out more

@Tommyc28 

 

Then it's almost certainly a problem related to Sky deploying 8:1 Map-T IPv4 address sharing.  You'll need to fill in the form linked from the pinned post at the top of this forum, which is effectively a request to have Map-T removed from the circuit to the property.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood

Re: Receiving a GRE error when connecting to work VPN

Posted by a Superuser, not a Sky employee. Find out more

@Tommyc28 

 

Do you have a white Sky Max Hub or a black earlier model?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Tommyc28

Re: Receiving a GRE error when connecting to work VPN

Thanks for getting back to me - I have a white sky max hub

This message was authored by: TimmyBGood Answer

Re: Receiving a GRE error when connecting to work VPN

Posted by a Superuser, not a Sky employee. Find out more

@Tommyc28 

 

Then it's almost certainly a problem related to Sky deploying 8:1 Map-T IPv4 address sharing.  You'll need to fill in the form linked from the pinned post at the top of this forum, which is effectively a request to have Map-T removed from the circuit to the property.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: Tommyc28

Re: Receiving a GRE error when connecting to work VPN

Thanks for your help. Appreciate it.

This message was authored by: TimmyBGood

Re: Receiving a GRE error when connecting to work VPN

Posted by a Superuser, not a Sky employee. Find out more

@Tommyc28 

 

You could also try toggling UPnP  through the Hub administration settings in the My Sky app: this moves Map-T from 8:1 to 1:1 which solves some VPN issues.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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