Discussion topic: Unable to take security lock from internet

This message was authored by: Jack072 · ‎18 Aug 2024

I cannot take the lock off my internet despite there being no under 18s in my household

This message was authored by: SKY1992bf · ‎18 Aug 2024

@Jack072 Have you followed the instructions on the link below

https://www.sky.com/help/articles/sky-broadband-shield-using

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This message was authored by: cookiemonsteruk · ‎18 Aug 2024

@Jack072

Are you referring to google safesearch or sky broadband shield?

What router do you have,?

Try going to broadband shield via your mysky app->product settings->broadband shield then increase the age limit to 18

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Discussion topic: Unable to take security lock from internet

Unable to take security lock from internet

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