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Discussion topic: slow internet even though says ok.

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This message was authored by: Sharonmacleah

Message posted on ‎18 Aug 2024 02:58 PM

slow internet even though says ok.

slow internet even though says ok but streaming issues. The TV seems to be working ok.

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎18 Aug 2024 03:06 PM

Re: slow internet even though says ok.

Posted by a Superuser, not a Sky employee. Find out more

@Sharonmacleah 

 

Could you post your router statistics as shown below

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: DishDash

Message posted on ‎18 Aug 2024 03:09 PM

Re: slow internet even though says ok.

I have exactly the same problem. A few months ago the speed was twice as fast but I was told it was still slow by the Sky engineer. Now half the speed is being described as 'good' by Sky. I've been advised to move to another provider by Sky itself as they have no intention of investing to improve speeds. 

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