@karensherry the most likely cause is marginal WiFi signal strength near the TV or streaming device. If you have Netflix use their useful Network Test in the apss Get Help menu. To stream in IHD you nedd a steady 25Mb/s less for HD viewing. Wall mounted TVs. You nedd to consider improving your WiFi network perhaps by getting boosters through Sky's WiFi Max package see https://www.sky.com/help/articles/sky-wifi-max
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
