Tv dropping out, sound not in sink with picture! Wi-Fi is shocking! Very unreliable

[Cheryl2910]

Over that last week the TV single is going off completely or not giving a full TV experience! The speaking and sound is not in sink with the programs totally ruining films and viewing! As for the Wi-Fi ! It's ridiculous can't get Wi-Fi on my phone and I'm right by it! Can't rely on it for an emergency or work ! Just a very bad service at £50 a month!

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147