Tv dropping out, sound not in sink with picture! Wi-Fi is shocking! Very unreliable

[Cheryl2910]

Over that last week the TV single is going off completely or not giving a full TV experience! The speaking and sound is not in sink with the programs totally ruining films and viewing! As for the Wi-Fi ! It's ridiculous can't get Wi-Fi on my phone and I'm right by it! Can't rely on it for an emergency or work ! Just a very bad service at £50 a month!

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Cheryl2910 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.