Trying to sign into sky shield but won’t let me

[JCHB]

I'm trying to turn parental settings off on sky shield and it's saying 

We’re sorry - there has been a problem

[Highlinder]

@JCHB  If you are unable to login to broadband sheild either using the Sky app or using the website via a browser you will need to call Sky to see if they can access it for you and if not then they can action this to get it fixed for you.

Just fial 150 on your landline and listen through the voice prompts staying on the line even when it offers you the text for here.