This discussion topic has been answered Discussion topic: Trouble connecting to WhatsApp

This message was authored by: IanH6 · ‎24 Oct 2024

Just had new broadband router installed, not able to connect to WhatsApp only working with 5G have reset network settings on phone anyone else have any idea what I should do now

This message was authored by: TimmyBGood · ‎24 Oct 2024

@IanH6

You need to check the age setting in Sky Broadband Shield: the default (13) blocks some social media access.

https://www.sky.com/help/articles/sky-broadband-shield-start

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood · ‎24 Oct 2024

@IanH6

You need to check the age setting in Sky Broadband Shield: the default (13) blocks some social media access.

https://www.sky.com/help/articles/sky-broadband-shield-start

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: IanH6 · ‎26 Oct 2024

Thanks seems to have done the trick

This discussion topic has been answered Discussion topic: Trouble connecting to WhatsApp

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