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Discussion topic: Broadband speed not great

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This message was authored by Tillybud This message was authored by: Tillybud

Broadband speed not great

Please help, I'm so frustrated. The TV has decided that it doesn't want to stream anymore and it's driving me crazy as the film stops around 15-20 times to buffer. We are paying for Sky super fast 35 Broadband with a minimium speed guarantee of 36. An Independant speed checker is telling me 9mbps at worst and 26 at best but Skys says 37. These are the router stats which might as well be in Chinese. Is this bad? Do I need to contact Sky and query this? 

Broadband Link

Connection Speed (Kops)

Line Attenuation (dB)

Noise Margin (dB)

Downstream

40000

Upstream

9997

DS1:5.3 DS2:10.9 DS3:16.9

USO:14 US1:7.0 US2:9.7

DS1:18.9 DS2:18.9 DS3:18.9 USO:16.5 US1:16.5 US2:16.5