Trouble Switching from NOW Broadband – Need Sky to Take Over My Line

[Ahiggins1985]

Hi, I’m trying to switch from NOW Broadband to Sky, but I keep running into problems.

• There’s already a live Openreach line at my address (currently used by NOW).

• Sky’s system keeps saying “line in use.”

• I don’t know my landline number as I’ve never used it.

I just want Sky to process the move under Ofcom’s One Touch Switch rules and take over the existing line. I don’t need a new line installed — just a straightforward takeover.

Could someone from Sky please help make sure this gets processed properly?

Thanks very much!

[mormegil]

You can't do a one touch switch from now tv to sky as they are the same company 

the only way to transfer the service is via a working line take over with a new telephone number

[Ahiggins1985]

thank you for replying, how do i go about that then?

[mormegil]

You just need to call sky and they will be able to reorder correctly