Transfer to Super Fast

[CaroleG66]

I had the email regarding transferring to Super Fast and doing this before my existing Sky Broadband was switched off. Try as I might I can't transfer - I complete all steps and then it says something about technical difficulties. Does anyone have a number I can call regarding this. Or maybe had a similar experience? 

[caesarome]

@CaroleG66 

From your landline phone 150 is the free number to call Sky on.

[CaroleG66]

Thank you. How about from a mobile? Many thanks. 

[Chrisee]

Given you need to speak to Sky I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

[CaroleG66]

Thank you so much, I really appreciate this.

[Brill+Gill]

Thanks for escalating this @Chrisee. We’ve sent @CaroleG66 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[CaroleG66]

Hello, I've not had a response from Sky yet regarding transfer to Superfast. Very concerned we're going to loose our connection as per the email received from Sky. Can anyone advise please?