Thomas

[Thomas98]

Internet keeps dropping out constantly for several days. Will have 3 green lights for several minutes, then it will change to 2 green lights and orange. This is constantly and not very good when working from

home. Had a sky engineer out today which did not fix the problem 

[Chrisee]

@Thomas98 line issues are a common issue at this time of year especially on partial fibre services. If the dngineer was unable to fix the problem it needs to escalated to Openreach. Give Sky a call to ask for this to be done unless there is note in the My Sky app that the engineer  has done so. Lines will be very bust after yesterdays storm so it maybe best to leave this until Monday.

[Thomas98]

Engineer has marked it down as being fixed, but it was fixed for all of 5 minutes and then stopped working just as they were driving off. It has been happening all day today as well. How am I supposed to work from home when this keeps happening. There doesn't seem to be a solution for this and honestly at the moment really not happy with the service and have been looking at other companies to provide my internet as again working from home the internet is very necessary 

[Daniel0210]

@Thomas98 

Remember that Sky is a domestic service and wfh brings no additional or quicker response.

Give Sky another call but be aware Openreach will be inundated with work following Storm Eowyn. 

[Chrisee]

@Thomas98 the ussue is with the Openreach line so switching to another isp using the same line will achieve nothing. If you are out of contract you can switch to another ISP using alterntive network like Virgin Media ot use mobile broadband. If working from home it is wise to have a back up plan as no service can guarantee 24/7 connectivity.