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Discussion topic: Cooper

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This message was authored by DC47 This message was authored by: DC47

Cooper

The broadband constantly keeps on dropping out , it's happening every day and at least 3/4 times and if this continues to happen I will find a more reliable provider 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Cooper

Posted by a Superuser, not a Sky employee. Find out more

@DC47 no point in swapping unless your new provider does not use the same Openreach line which many isps do. Line drops are quite common due to the bad weather. Run the Service Checker in the My Sky app.as it willoffer to book an dngineer to check the line if it finds a fault. If it doesnt you can call Sky but they cannot compell Openreach to do anything asthe automatic systemd are designed to stabilise the line. It depends on how long you have had the fault and the number of drops - Sky will be able to see thst from the data teports the hub sends. 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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